Terms & Conditions

Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Upbeat Impulse’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the Upbeat Impulse. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and us as they are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms of Service and the Website

We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

Access to the Website

We work hard to ensure the Upbeat Impulse site is always up and available, but we can’t guarantee that the site will not have downtime for any reason. We reserve the right to close the site for short periods of time for general maintenance but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the site is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Upbeat Impulse by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Company in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the site that all the information you provide on the site is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

Product information

Upbeat Impulse puts a lot of effort in writing the accurate product information, descriptions and images online but will not be held responsible for any mistakes or omissions to any information given.

Prices

The prices indicated on Upbeat Impulse’s site are shown in USA dollars ($) and include delivery. The delivery costs are included in the product prices. We reserve the right to modify our prices at any moment. However, we display accurate prices on our site.  If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, your order will be canceled and the payment refunded to you, even if it has been initially validated.

Availability

We will always endeavor to fulfill your order as soon as possible after it’s completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product once you notify us. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. If relevant, we will offer you a replacement for an unavailable product, a product of equal use.

Secure payment

Upbeat Impulse currently offers one way to pay for your order, PayPal. We are in a negotiation process with credit card providers to offer you more convenience with credit card payments. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use so you will not pay any extra for your order.

Delivery

Your order will be delivered to the address you indicated when your order was placed. The products bought on Upbeat Impulse will be delivered to your address if your country is on our shipping list. The countries that are available for shipping now are USA, Canada, Australia, New Zealand, New Caledonia, UK & all other EU countries, Norway, Switzerland, Brazil, Argentina, Russia, China, and India.

Upbeat Impulse does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, a full refund is guaranteed.

Right of Return

Company allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.

We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

 

Privacy and protection of personal data

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Upbeat Impulse Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Upbeat Impulse to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

Intellectual ownership

All the content on Upbeat Impulse website (illustrations, texts, names, brand names, images and videos) is the property of Upbeat Impulse. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Upbeat Impulse. All information, content and files is protected by International law concerning intellectual ownership and copyright. Upbeat Impulse cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offense of forgery, which is severely punished under the Intellectual Property Code.

Upbeat Impulse will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

 

Feedback & Comments

Any opinions left on the Upbeat Impulse site customers are screened and moderated by Upbeat Impulse . If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Upbeat Impulse reserves the right to refuse or modify it.